Refunds & Returns Policy
At HelloSubscriptionsBD, customer satisfaction is our top priority. We provide digital products and subscription services such as Netflix, YouTube Premium, ChatGPT, Canva Pro, and more. Please read our Refunds & Returns Policy carefully before making a purchase.
1. Digital Products Policy
Due to the nature of digital subscriptions, all sales are final. Once a product or subscription has been delivered and activated, we do not offer returns, exchanges, or refunds, except under the conditions mentioned below.
2. Refund Eligibility
We will offer a refund or replacement only under the following circumstances:
- The product or subscription was not delivered within the promised time.
- The provided service does not work as described or has major technical issues on our end.
- You received a subscription that was already expired or invalid upon delivery.
⚠️ Refund requests must be made within 24 hours of delivery.
3. Non-Refundable Cases
Refunds will not be issued if:
- You provided incorrect information during purchase (e.g., wrong email or login details).
- You changed your mind after purchase.
- The subscription/account was shared with others and got disabled.
- You violated the terms of the service (e.g., VPN misuse, simultaneous logins).
4. Replacement Policy
If there’s a technical issue or invalid delivery, we will first try to replace the subscription or fix the issue. Refunds are considered only if we’re unable to deliver a working solution within a reasonable time.
5. How to Request a Refund
To request a refund or report a problem:
- Email us: hellosubscription@gmail.com
- WhatsApp us: 01889395124
- Mention your Order ID, payment method, and issue details
We will review your case and respond within 24–48 hours.
Contact Us
If you have any questions about our Refunds & Returns Policy, feel free to contact us at:
📧 Email: hellosubscription@gmail.com
📱 WhatsApp: 01889395124